100% Money Back Guarantee for Total Confidence

1. Refund Policy

At Luxeveria, your satisfaction matters. If your order isn’t right for you, you can request a refund under the terms below.

1.1 Refund Eligibility

A refund may be approved when all of the following apply:

• The item is in original condition unused, unworn, and returned with all original packaging.
• Your request is submitted within 30 days of delivery.
• You can provide proof of purchase.
• A valid tracking number is shared after the return is shipped.

1.2 Items Not Eligible for Refund

Refunds cannot be issued for:

• Perishable or consumable products.
• Digital goods, virtual items, or gift cards.
• Custom made or personalized items.
• Products labeled Final Sale.
• Damage caused by misuse, accidents, or improper care.

1.3 How Refunds Are Issued

Once your return is received and inspected, approved refunds are processed within 7–10 business days to your original payment method. You’ll receive an email confirmation when processing begins.

1.4 Fees and Deductions

• Original shipping charges are non refundable unless the item was incorrect or defective.
• Return shipping costs are the customer’s responsibility unless the return is due to our mistake.
• A restocking fee may apply in select cases.

2. Cancellation Policy

Order cancellations are available under the conditions below:

2.1 Cancellation Eligibility

• Cancellations must be requested before the order is processed or shipped.
• Customized items cannot be canceled once production has started.
• If the order has shipped, you may return it after delivery under the refund policy above.

2.2 How to Cancel

To request a cancellation, please use our Contact Us page. Our team will confirm whether your order is eligible and guide you through the next steps.

2.3 Cancellation Fees

• Orders that have already been processed or shipped cannot be canceled.
• If the order has shipped, return related fees may apply based on the refund policy.

3. Exchanges

If you receive the wrong item or a defective product, Luxeveria will arrange a replacement when possible. Please contact us within 7 days of delivery.

3.1 Exchange Steps

• Exchanges are subject to stock availability.
• Items must be unused and returned in original condition with packaging.
• If the error is ours, we will provide prepaid return shipping instructions.

4. Contact Us

For questions about refunds, returns, cancellations, or exchanges, please reach out via our Contact Us page. Luxeveria is here to make your shopping experience smooth and worry free.